All new hires are required to undergo a mandatory Pre process training scheduled for 2 to 9 working days depending on the need and the process complexity.

After completing the preprocess training the trainees are evaluated and passed on for process training only after meeting the expected performance levels.

The pre process training primarily focuses on development of soft skills which encompasses a wide range of skills that our organization finds an integral and necessary part of everyday business. From basic communication skills to strategy ad change management the training addresses a wide range of soft skills to address every business need.

It is an integral part of our new hire training plan:-

Training for new hires
 Session I
  ISMS Awareness Training

• Information & Information security
• About ISO17799 & ISO27001
• Identify needs & benefits of ISO 27001 certification
• Understand the ISMS
• Overview of policies & procedures
• ISMS @ RSI

  Session II
   Basics of the communication

• Vocal Communication
• Non Vocal -Written Communication

The problem of long-winded and overly complicated business writing continues to drain productivity. Billions of dollars of management time are spent preparing letters, memos and reports — and few people stop to think about the cost of time wasted reading material that is unclear or confusing. Training that is targeted at improving writing skills should be an essential part of training.

“To do our work, we all have to read a mass of papers. Nearly all of them are far too long. The discipline of setting out the real points will prove an aid to clearer thinking, while the savings in time will be great.” — Winston Churchill

The aim of the Business Writing Training is to help dramatically improve the clarity, look and impact of writing. This will increase your productivity by being comprehendible without too many repetitions.

  Session III
   Accent Neutralisation

Accent neutralization training helps to increase this aspect of communication which in turn positively impacts customer service.

This session is focused on eliminating mother tongue influence and developing a neutral accent. The emphasis is placed on Phonetics and Intonation which are the two major areas that impact accent.

Below are listed some of the important components of the Accent Training session:
What are Phonetics/ Neutral Accent/ Pronunciation?

• Vowel Sounds/Consonants Sounds Syllable and Syllable Stress / Word Stress
• Sentence Stress in English
• Thought Groups and Pause
• Program Specific word drill with Sentences
• Articulation Exercises/ Reading Passages

Session IV
Orientation to U.S/U.K Culture

The fact that the world has grown smaller and doing business across borders is more the norm today than the exception has created an increased need for Cultural Awareness Training. Most organizations need to be equipped with the knowledge of how the culture of the countries in which their customers operate affects their way of conducting business.

Cultural Awareness and Cultural Sensitivity Training program focuses on the following areas:

• History
• Political system
• Cuisine
• Sport and entertainment
• Business culture
• Phrases and mannerisms typical to the culture

Assessment

The new hires undergo an assessment after the training to evaluate the learning during training.

Post training assessment is of particular importance as no new recruit is passed on for the process or product training till they meet the expected performance levels.

The assessment is both written and oral for all new hires recruited for Voice based transaction process and written assessment for those recruited for non voice based process.

The trainees are required to meet a minimum of 3.5 on 5 to qualify the assessment.